Return & Exchanges

RETURN POLICY

Diflart Return Policy

Diflart understands the importance of choosing the right product for your project. If you are not completely satisfied with your store or online purchase, simply return the merchandise to our warehouse(California) within 365 days of purchase with a valid sales receipt, and we will refund your purchase.

1. All returned merchandise must be undamaged and in resalable condition.
2. Your refund will be processed by the same method of payment from your original purchase.

IMPORTANT – PLEASE READ CAREFULLY

Once a product has been installed, it cannot be returned. Diflart is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receipt of product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.

For more information: Contact Customer Care by Email: support@diflart.com

Cancellations

Orders cancelled prior to shipping can be cancelled without penalty. If you decide to cancel an order, please contact our customer care specialists immediately by support@diflart.com.

Once an order has been loaded and is in route to the shipping address, Diflart will charge all applicable shipping fees as part of the return. The customer is solely responsible for all outgoing and return shipping costs. Any items returned without return authorization, including canceled orders and refused shipments, are subject to a 20 percent restocking fee.

Refused Orders

DO NOT REFUSE ANY SHIPMENT. If your shipment arrives damaged, contact our customer care center immediately for assistance with getting replacements sent to you. (Please see Damages Policy).

If you refuse to accept an order, Diflart will charge all applicable shipping fees as part of the return. The customer is solely responsible for all outgoing and return shipping costs. Any items returned without return authorization, including canceled orders and refused shipments, are subject to a 20 percent restocking fee.

Diflart Express Return Policy

IMPORTANT INFORMATION – PLEASE READ CAREFULLY

Once tendered, all Diflart Express Order sales are final and non-returnable. Damaged or defective merchandise can be exchanged for identical product within 30 days of purchase. Order can be cancelled on same day of purchase only.

DAMAGES POLICY

Damage Claims

Diflart stands behind our product, and we want to take all the stress out of your order. We ship all over the country. Many of the products that we ship are fragile by nature, and on occasion damages can take place during transit. If you receive any damaged tiles in your shipment, please follow the policies below by calling or emailing us right away and we will ship out replacement tiles immediately, at no additional cost to you. We are ready to assist you 24/7.

If you receive a damaged shipment, follow these 3 steps for quick replacement of your shipment.

1. Accept the shipment.
2. Contact Diflart immediately by Email within 24 hours.
3. Provide Diflart with the required documentation.

  •     a. POD (Proof of Delivery Receipt)
  •     b. Pictures of damaged Tiles
  •     c. Number of pieces damaged
  •     d. Send to support@diflart.com

4. Diflart will ship your replacement tile immediately

Upon initial receipt of the shipment, look for any indication of damage on the outside of the cartons or packing material. Notate any damage on the POD provided by the driver, this will ensure a faster turnaround on filing the claim and re-shipping the product. Even if no damage is noted on the POD, you can still file a claim for hidden damage.

***NOTE: NEVER REFUSE A SHIPMENT***

Refusing a shipment will incur additional shipping charges that the customer will be responsible for paying. Refused shipments are subject to return shipping costs and, in certain circumstances, will incur a 20% restocking fee.

If you have received a damaged shipment, please contact our Customer Service Department at support@diflart.com for assistance. Please have your Order Number and Tracking Numbers ready to ensure a quicker turn around for your replacement shipment.

DO NOT DISCARD any of the damaged material or packaging. Once reported, the damaged material is the property of the carrier, by law, and they have 120 days to decide if they wish to inspect, pick up or advise to discard the damaged material. Diflart cannot be held responsible for any damages or shortages. The carrier is responsible once the product leaves our possession.